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Buy now and take advantage of our 30 day returns policy

Our 30 day policy makes returning an item you have purchased from us quick and easy. This policy is subject to the restrictions summarised below.

Returns procedure
In the first instance please contact us with your intention to return an item. A member of our customer services team will log your return and provide you with an RMA number. Please note that items returned to us without a valid RMA number will not be processed and you will be asked to arrange collection from us.

The returned parcel and its contents are your responsibility until they reach us. We therefore recommend that you send all items by registered post, retaining proof of purchase and take reasonable care of the product, its packaging, any accessories and instruction manuals.

All items must be returned to us as new, unused and in their original packaging. If the goods do not reach us in a perfect, saleable condition and in their original packaging, then your right to a full refund may be affected.

The only cost to you will be the insured postage costs that you will incur in returning the product to us.

How we handle returns
The options available to you are dependent on the length of time you have had the items.


Refund Exchange Credit
note
1 - 14 days* Yes
Yes
Yes
15 - 30 days* N/A
Yes
Yes

* From the date of delivery

Faulty items
Items that fail due to a manufacturing fault within 14 days from the day of delivery will be exchanged for a brand new item of the same make and model. Items must be returned to us in their original packaging complete with all accessories and manuals.

Any items that are found to be faulty after 14 days from the day of delivery will be repaired in accordance with the manufacturers warranty. Any faults should be reported directly to the manufacturer.

Faulty items must be returned to us in their original packaging. The only cost to you will be the insured postage costs that you will incur in returning the product to us.